Last updated September 2023
If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at email@example.com.
After your order has been fulfilled, orders shipped to a U.S. location typically arrive in 5- 7 business days or less. You will receive a shipping confirmation when the order has been shipped.
Return & Exchange Policy
We do not accept returns for books. However, we do allow for replacements and refunds of damaged items at our discretion. If you wish to receive a replacement for your book, we must receive your request within 2 days of the date you received your item. Proof of purchase required. Email us photos of the damaged item within 2days to firstname.lastname@example.org.
Except for the reasons stated below, all sales are final. Please make sure that you double-check your order before you submit it. We do not offer returns or exchanges on items due to incorrect sizing, change of heart on design, color, etc. Please make sure that you use our sizing chart to make sure you choose the correct size.
You can return an item, within 15 days from receiving the item, if you receive a misprinted/damaged/defective item - including items with faulty printing, tears/holes, and/or a different size from what was ordered. Note that some of the product images in our store may be increased in size for clarity. Also, please note that colors may look different on your actual product than what you see on your computer monitor or mobile phone screen. An item that appears to have a change in the actual design size or color is not considered a misprinted/damaged/defective item.
If you received a misprinted/damaged/defective item, contact customer service at email@example.com to initiate the return process. All items will be replaced with the same item in the same color. No exceptions.
In the unlikely event that you don't receive your package or receive a damaged or defective item, we’re happy to replace the item with a new one. Please email firstname.lastname@example.org within 7 days of receiving your product to begin the process. You must attach photos of the unread, damaged book. We will send you an email to confirm that we’ve received your email and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your replacement was approved.
Refunds will only be issued at the description of management due to faults of their own. If approved, the money will be refunded to your original method of payment within 2 to 4 weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
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